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Umpqua Rides ParaTransit Service

Overview

Umpqua Rides ParaTransit is a shared-ride, origin-to-destination transportation service designed for individuals with disabilities who are unable to use our regular fixed-route bus service for some or all of their travel needs. Service is available within ¾ of an air mile of the fixed-route system in Roseburg and operates during the same service hours.

This program is open to individuals of all ages who meet eligibility criteria. Riders must complete the application process to determine eligibility.

Key Service Information:

  • Eligibility: Available to individuals with qualifying disabilities that prevent use of fixed-route services.
  • Trip Purpose: Transportation may be scheduled for any purpose.
  • Scheduling: Call the Umpqua Rides dispatch office at 888-232-8121 to schedule your pick-up and return trips. Advance notice is recommended to ensure preferred times.
  • Fare Payment: Please have the exact fare amount ready at the time of boarding.
  • Mobility Aids: Riders using mobility aids such as walkers or wheelchairs should notify the scheduler in advance to ensure appropriate accommodations.
  • Personal Care Attendants (PCA): A PCA may accompany the rider at no additional charge.
  • Timeliness: Riders should be prepared and ready at the scheduled time, as drivers must adhere to tight schedules.

For general information or to request a ParaTransit application, please contact our main office at 541-440-6500.

Cost & Availability

Service is AvailableMonday – Friday6:15 AM to 8:00 PM$3.00 per ride effective 6/01/2024

ParaTransit Application & Regulations

Umpqua Rides ADA ApplicationUmpqua Rides Passenger’s Service GuideUmpqua Rides Appeal ProcedureUmpqua Rides Paratransit Service Refusal and Suspension PolicyADA Paratransit Visitors

ParaTransit Service Maps

City of Roseburg ParaTransit Service Area

 

ParaTransit Frequently Asked Questions

Where can I get help filling out the application? 

For more information about our ParaTransit service or to request assistance with an application for service, please contact our office at 541-440-6500.

TTY and TRS users… 

Dial 7-1-1 for Oregon Telecommunications Relay Service! A free public service for communication between standard (voice) users and persons
who are deaf, hard-of-hearing, deaf-blind, and speech-disabled using text telephones (TTYs) or PCs via the Internet.

7-1-1 and other telephone numbers provided by Oregon TRS. For more information about TRS services visit www.oregonrelay.com.

Does having a disability automatically allow me to use Paratransit Services? 

No. UTrans is committed to accommodating people with disabilities to enable them to use our regular bus service. All regular UTrans buses are fully accessible to persons who use wheelchairs, scooters or walkers. However, UTrans drivers are unable to perform the duties of a Personal Care Assistant.

How do I know if my disability qualifies me to use the Paratransit system? 

Your answer to the following question will determine whether you qualify:

Do I have a condition that prevents me from using the regular bus route system?

  • No — You do not qualify to use Paratransit services.
  • Yes — You may qualify to use Paratransit services. You must fill out and return the completed application forms. Once your completed application and professional certification are received, it will be processed withing 21 days of receipt.