Umpqua Public Transportation District has a standard process for investigating all complaints filed with Umpqua Public Transportation District.   Members of the public may file a signed, written complaint up to one hundred and eighty (180) days from the date of the alleged discrimination.   Complaints can be sent by:

Mail:
Umpqua Public Transportation District 3076 NE Diamond Lake Blvd, Roseburg, OR 97470

Email: cjohnson@umpquatransit.org

In person:
Umpqua Public Transportation District 3076 NE Diamond Lake Blvd, Roseburg, OR 97470

Umpqua Public Transportation District is the public entity providing designated public transportation and in meeting the reasonable modification requirements of the Department of Transportation will take requests regarding fixed route, demand response and paratransit services. 

In response to requests for reasonable modifications please contact:

• Andre Bleau, Operations Manager
• 3076 NE Diamond Lake Blvd.
  Roseburg, OR  97470
• (458) 802-4235

Individuals requesting modification to any of the above services shall describe what they need in order to use those services. Whenever feasible, requests for modification shall be made and determined in advance, before the modification is provided. Requests for modification of UPTD's policies and practices may be denied only on one or more of the following grounds:

• Granting the request would fundamentally alter the nature of the service, program or activities;
• Granting the request would create a direct threat to the health or safety of others;
• Without the requested modification, the individual with a disability is able to fully use UPTD's services, programs or activities for their intended purpose.

 Let us walk you through the basics! Call our office at 541-440-6500 for assistance.

Arrive at your stop a few minutes early. We have bus stop signs or shelters in most places throughout our system. As an added help to the drivers, please flag the bus (raise your hand straight up in the air) as it approaches. When it is dark, please carry a flashlight for your safety and added visibility. Signs on the top front of the bus above the windshield tell you the name of the route. Please refer to the system map for detailed maps and schedules. (see above)

Since our drivers carry no change, we ask that you have the exact fare ready as you board. If you need to transfer to continue your trip to your destination, our drivers will be happy to provide a transfer when you arrive at the transfer stop. Transfers cannot be used for the return trip.

For the comfort and accessibility of our senior and disabled riders, please keep the front seats of the bus available for those who need them. Thank you for your consideration.

For areas that do not have bus stop signs, you can “flagstop” the bus. To request a “flagstop”, please wait for the bus at a pre-approved flagstop location where you can easily be seen by the driver, and in an area the bus can safely pull to the curb without blocking traffic. As the bus approaches, make sure to signal to the driver by raising your hand straight up in the air. Please wait for the bus to make a complete stop and open the front door.

Refrain from smoking and littering on the bus. No food or drinks for consumption. Please see Bus Rules for a complete list of rules.

UP welcomes service animals on all vehicles and in its facilities.

In accordance with the Americans with Disabilities Act (ADA), a service animal is defined as a dog or other animal that is individually trained to perform tasks or work for the benefit of an individual with a disability. These tasks may include, but are not limited to: guiding individuals with visual impairments, alerting individuals with hearing impairments, assisting during a medical emergency, pulling a wheelchair, or retrieving dropped items.

Service animals must remain under the control of their handler at all times. UP reserves the right to deny transportation to any service animal that poses a direct threat to the health or safety of others, creates a significantly disruptive environment, or is not properly controlled. For instance, a dog that behaves aggressively or bites may be refused transportation, while a dog that occasionally barks but does not disrupt service would generally be permitted.

Animals that do not qualify as service animals must be transported in a secure, approved pet carrier.

As the bus approaches your stop, signal the driver that you want off by pulling the cord located above or along the windows. Please allow the driver plenty of notice, at least two blocks, so that they may make a smooth, safe stop.

There are numerous informal park and rides in each of the communities we serve. Please contact the UP office at (541) 440-6500 to help you find the one nearest you.