Guidelines for Submitting Public Records Requests

The Umpqua Public Transportation District (UPTD) is committed to transparency and compliance with Oregon Public Records Law (ORS 192.314–192.431). The following guidelines explain how to request public records from the District.

1. Submitting a Request

• Requests must be made in writing.
• Please include:
  • Your name and contact information (mailing address, email, and phone number).
  • A clear description of the records you are seeking. The more specific you are, the faster we can process your request.
• Requests can be submitted by: 
  • Email: akamel@umpquatransit.org
  • Public Records Submission Form (below)
  • Mail: 3076 NE Diamond Lake Blvd., Roseburg, OR 97470
  • In person: Monday through Friday from 8:00 AM - 5:00 PM
    • Address: 3076 NE Diamond Lake Blvd., Roseburg, OR 97470

2. Processing Requests

• Requests will be acknowledged within five (5) business days of receipt.
• UPTD will inform you whether:
  • We have the records and can fulfill the request,
  • More time is needed, or
  • The records are exempt from disclosure under Oregon law.

3. Fees

• Fees may be charged to recover the actual cost of staff time, copies, and other resources needed to process your request.
• A cost estimate will be provided before work begins.
• Payment must be received before records are released.

4. Timelines

• Simple requests may be completed quickly.
• Complex requests requiring extensive research, review, or redaction may take longer. We will provide an estimated completion date once the scope is clear.

5. Exemptions

Certain records may be exempt from disclosure under Oregon law. If records are withheld, UPTD will provide a written explanation citing the applicable legal exemption(s).

6. Assistance

If you need help narrowing your request or understanding the process, staff are available to assist. Our goal is to help you obtain the information you need as efficiently as possible.

Public Records Submission Form