Title VI Complaint Procedures

Umpqua Public Transportation District (UPTD)

Your Rights Under Title VI

Title VI of the Civil Rights Act of 1964 states:

UPTD operates its programs and services in compliance with Title VI. Any person who believes they have been subjected to discrimination prohibited by Title VI may file a complaint with Umpqua Public Transportation District. A complaint may also be filed by a representative on behalf of the affected person.

All Title VI complaints are referred to the UPTD Compliance Manager for review and action.

Filing a Title VI Complaint

Timeframe for Filing

To be considered under this procedure, a complaint must be filed within 180 days of one of the following:

• The date of the alleged discriminatory act; or
• The date the alleged continuing conduct was discontinued.

UPTD may extend or waive the 180-day filing deadline in the interest of justice. Any extension or waiver will be documented in writing by UPTD.

Complaint Submission Requirements

• Complaints must be in writing and signed by the complainant or the complainant’s authorized representative.
• Complaints should clearly describe the facts and circumstances surrounding the alleged discrimination.

Verbal Complaints

If a complaint is made verbally to a UPTD employee or officer:

• The complainant will be interviewed by the UPTD Office Manager.
• The Office Manager will assist, if necessary, in reducing the complaint to writing.
• The written complaint will be submitted to the complainant for review and signature.
• Once signed, the complaint will be processed according to UPTD’s investigative procedures.

Acknowledgment and Initial Review

Within 30 days of receiving a complaint, the UPTD Compliance Manager will:

• Acknowledge receipt of the complaint in writing;
• Inform the complainant of any action taken or proposed to process the complaint; and
• Advise the complainant of other available avenues of redress, including the Oregon Department of Transportation (ODOT) and the U.S. Department of Transportation (USDOT).

Notification to ODOT and/or USDOT

UPTD will notify ODOT and/or USDOT within 10 days of receiving a Title VI complaint. Notifications typically include:

• Name, address, and phone number of the complainant(s);
• Name(s) and address(es) of the alleged discriminating official(s);
• Basis of the complaint (race, color, or national origin);
• Date(s) of the alleged discriminatory act(s);
• Date the complaint was received by UPTD;
• A summary of the complaint;
• Identification of other agencies where the complaint has been filed; and
• A description of actions taken or proposed by UPTD to resolve the matter.

Investigation and Findings

Within 60 days of receiving the complaint, the UPTD Compliance Manager will:

• Conduct an investigation of the allegations; and
• Prepare a written report of findings and recommended actions.

This report will be submitted to:

• UPTD Legal Counsel; and
• The UPTD Board of Directors.

The Board of Directors will vote on appropriate action based on the findings. Whenever possible, complaints will be resolved through informal means. Any informal resolution efforts and outcomes will be documented in the report.

Final Decision and Notification

Within 90 days of receipt of the complaint, the UPTD Compliance Manager will notify the complainant in writing of:

• The final decision reached by UPTD Legal Counsel and the Board of Directors; and
• The proposed disposition of the complaint.

The notification will also inform the complainant of their right to appeal to ODOT and/or USDOT if they are dissatisfied with UPTD’s final decision. A copy of the decision and summary of findings will be provided to ODOT and/or USDOT upon completion of the investigation.

Title VI Oversight Contact Information

Federal Transit Administration (FTA)
Office of Civil Rights – Title VI Program Coordinator
East Building, 5th Floor (TCR)
1200 New Jersey Avenue SE
Washington, DC 20590

UPTD Online Title VI Complaint Form

ADA Complaint Procedures

Umpqua Public Transportation District (UPTD)

Your Rights Under the Americans with Disabilities Act (ADA)

The Americans with Disabilities Act of 1990 (ADA) and Section 504 of the Rehabilitation Act of 1973 prohibit discrimination against individuals with disabilities in employment, transportation, public accommodations, communications, and governmental activities.

Under Title II and Title III of the ADA, public transportation providers may not discriminate against individuals with disabilities in the provision of transportation services. These laws establish specific requirements related to:

• Vehicle and facility accessibility;
• Access to fixed-route bus service; and
• Provision of complementary paratransit services.

UPTD is committed to providing safe, accessible, and reliable transportation services to all individuals without discrimination on the basis of disability.

Any person who believes they have been subjected to discrimination prohibited by the ADA may file a complaint with Umpqua Public Transportation District. A complaint may also be filed by a representative on behalf of the affected individual.

All ADA complaints are referred to the UPTD Compliance Manager for review and action.

Filing an ADA Complaint

Timeframe for Filing

To be considered under this procedure, a complaint must be filed within 180 days of:

• The date of the alleged discriminatory act; or
• The date on which an alleged continuing course of conduct was discontinued.

UPTD may extend or waive the 180-day filing deadline in the interest of justice. Any extension or waiver will be documented in writing.

Complaint Submission Requirements

• Complaints must be in writing and signed by the complainant or their authorized representative.
• Complaints should describe, as clearly as possible, the facts and circumstances surrounding the alleged discrimination.

Verbal Complaints

If a complaint is made verbally to a UPTD employee or officer:

• The complainant will be interviewed by the UPTD Office Manager;
• The Office Manager will assist, if necessary, in reducing the complaint to writing;
• The written complaint will be submitted to the complainant for review and signature; and
• Once signed, the complaint will be processed in accordance with UPTD’s investigative procedures.

Acknowledgment and Initial Review

Within 30 days of receiving an ADA complaint, the UPTD Compliance Manager will:

• Acknowledge receipt of the complaint in writing;
• Inform the complainant of any action taken or proposed to process the complaint; and
• Advise the complainant of other available avenues of redress, including the Oregon Department of Transportation (ODOT) and the U.S. Department of Transportation (USDOT).

Notification to ODOT and/or USDOT

UPTD will notify ODOT and/or USDOT within 10 days of receiving an ADA complaint. Notifications generally include:

• Name, address, and phone number of the complainant(s);
• Name(s) and address(es) of the alleged discriminating official(s);
• Basis of the complaint (disability);
• Date(s) of the alleged discriminatory act(s);
• Date the complaint was received by UPTD;
• A summary of the complaint;
• Identification of other agencies where the complaint has been filed; and
• A description of actions taken or proposed by UPTD to resolve the matter.

Investigation and Findings

Within 60 days of receipt of the complaint, the UPTD Compliance Manager will:

• Conduct an investigation of the allegations; and
• Prepare a written report of findings and recommended actions.

This report will be submitted to:

• UPTD Legal Counsel; and
• The UPTD Board of Directors.

The Board of Directors will vote on appropriate action based on the report. Whenever possible, complaints will be resolved through informal means. Any informal resolution efforts and outcomes will be documented in the report.

Final Decision and Notification

Within 90 days of receipt of the complaint, the UPTD Compliance Manager will notify the complainant in writing of:

• The final decision reached by UPTD Legal Counsel and the Board of Directors; and
• The proposed disposition of the complaint.

The notification will also inform the complainant of their right to appeal to ODOT and/or USDOT if they are dissatisfied with UPTD’s final decision. A copy of the decision and summary of findings will be provided to ODOT and/or USDOT upon completion of the investigation.

Other Way To File

Mail:

Umpqua Public Transportation District 

3076 NE Diamond Lake Blvd, Roseburg, OR 97470

Email: cjohnson@umpquatransit.org

In person: 

Umpqua Public Transportation District 

3076 NE Diamond Lake Blvd, Roseburg, OR 97470

Umpqua Public Transportation District is the public entity providing designated public transportation and in meeting the reasonable modification requirements of the Department of Transportation will take requests regarding fixed route, demand response and paratransit services. 

In response to requests for reasonable modifications please contact:

• Andre Bleau, Operations Manager
• 3076 NE Diamond Lake Blvd.
  Roseburg, OR  97470
• (458) 802-4235

Individuals requesting modification to any of the above services shall describe what they need in order to use those services. Whenever feasible, requests for modification shall be made and determined in advance, before the modification is provided. Requests for modification of UPTD's policies and practices may be denied only on one or more of the following grounds:

• Granting the request would fundamentally alter the nature of the service, program or activities;
• Granting the request would create a direct threat to the health or safety of others;
• Without the requested modification, the individual with a disability is able to fully use UPTD's services, programs or activities for their intended purpose.